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Nova's avatar

As someone in Los Angeles who uses Waymo at least weekly, my experience is that pricing has become a bigger factor over the past few months. Rides that often used to cost me around $13-$17 before promotions are now regularly over $20. I enjoy using the service and would like to use it more, but at those prices I often choose to drive myself unless parking is difficult or I'm planning to drink.

If prices came back down, I could easily see myself using Waymo most days, potentially even for my daily commute. That makes me wonder how much pricing is affecting demand and ridership growth.

Coverage is another limitation. I would use Waymo more if it served destinations such as Woodland Hills, Pasadena, and LAX. If either my starting point or destination is outside the service area, the trip simply isn't an option.

The pickup and drop-off experience can also be frustrating at times. Waymo doesn't always allow the exact front entrance of a destination to be used, so pickups and drop-offs can end up down the street or even several blocks away. It's understandable that there are operational and safety reasons for some of these decisions, but it does add friction compared to driving yourself directly to the door.

Overall, I still like the service, but higher prices, service-area limitations, and pickup/drop-off constraints are the main reasons I don't use it more frequently.

Matt Wansley's avatar

Excellent post, Matt! Is it feasible to set up a self-updating database like Todd Schneider does for NYC ridehailing data: https://toddwschneider.com/dashboards/nyc-taxi-ridehailing-uber-lyft-data/

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